The Moose-Shack Watches

Privacy Policy

Last Updated: 28 July 2026

At The Moose-Shack Watches (“we”, “us”, or “our”), accessible from https://www.moose-shack.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information that is collected and recorded by The Moose-Shack Watches and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

We collect information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products, participate in activities on the Site, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and the Site, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.
  • Payment Information: Payment card details and billing information (processed securely via our third-party payment gateways; we do not store full credit card numbers on our servers).
  • Order History: Details about the custom and pre-built watches you have purchased from us.
  • Communication Data: Records of your correspondence with our support team via email (info@moose-shack.com).

Automatically Collected Information: When you visit the Site, our servers automatically record information that your browser sends. This may include your IP address, browser type and version, device type, operating system, referral URLs, and data about how you navigate and interact with our Site (e.g., pages viewed, time spent on pages).

2. How We Use Your Information

Under the UK GDPR, we must have a valid legal basis to process your personal data. We use the information we collect in various ways, relying on the following legal bases:

  • To Fulfil a Contract: To process and deliver your watch orders, manage your payments, and provide you with related customer support.
  • Legitimate Interests: To maintain and improve our Site, analyse usage trends to enhance user experience, prevent fraud, and keep our Site secure.
  • Consent: To send you marketing emails and promotional offers (only if you have explicitly opted in to receive them). You may withdraw your consent at any time by clicking “unsubscribe” in any marketing email.
  • Legal Obligation: To comply with applicable tax, accounting, and legal requirements.

3. Sharing Your Information

We do not sell your personal data to third parties. We only share your information with third parties in the following situations:

  • Service Providers: We share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you. This includes payment processors (e.g., Stripe, PayPal), shipping and logistics partners (e.g., Royal Mail, DPD), and email service providers. These providers are bound by strict confidentiality agreements and only process data as instructed by us.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, or a court order.

4. Data Retention

We will only retain your personal information for as long as is necessary for the purposes set out in this Privacy Policy.

  • Customer Orders: We retain order information (including name, address, and transaction details) for a minimum of six years to comply with UK tax and accounting laws.
  • Marketing Data: We retain your email address for marketing purposes until you unsubscribe or request that we delete your information.

5. Your Data Protection Rights

If you are a resident of the United Kingdom or the European Economic Area (EEA), you have specific data protection rights under the UK GDPR. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email provided below.

6. Cookies and Tracking Technologies

Like any other website, The Moose-Shack Watches uses “cookies”. These cookies are used to store information including visitors’ preferences, shopping cart contents, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. However, please note that disabling cookies may affect the functionality of our Site (such as the ability to keep items in your shopping cart).

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

The Moose-Shack Watches
Website: https://www.moose-shack.com
Email: info@moose-shack.com